Returns & Exchanges

At Fountainhead NY, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for items in their original, unused condition. Please note that for hygiene reasons, certain skincare and cosmetic products must remain sealed to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number along with your email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all safety seals are intact and including the printed return authorization slip inside.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.