Frequently Asked Questions
Everything you need to know about your Fountainhead NY experience.
What is the standard shipping time for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the United States, while international shipping may take 7-14 business days depending on the destination.
Are Fountainhead NY products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals at any stage of the production process.
What is your return policy for beauty products?
Due to the nature of our products, we offer a 30-day return policy for items that are unopened and in their original packaging. For hygiene reasons, used or opened products cannot be returned.
Do you offer international shipping?
We currently ship to over 20 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.